Refund Policy. All courses must be paid for prior to the course date. All orders placed with Ken’s Firearms Training are non-refundable. If you are unable to attend a scheduled class, a minimum notice of SEVEN business days, Monday to Friday, 9 am to 5 pm, by telephone is required. All rescheduling of attendance will be subject to a $50.00 administration fee. Failure to reschedule attendance of a course without Seven business days notice will forfeit all fees paid.